Privacy Policy
Privacy Policy
Last Update: 4th February, 2026
Macktiles, including all of its “Related Bodies Corporate” and/or “Associated Entities” as defined in the Corporations Act 2001 (Cth) (“Macktiles”), highly values the privacy of our customers, franchisees, suppliers, employees, and other persons who have business, commercial dealings, or other associations with us.
1. Purpose:
Macktiles is committed to compliance with the Privacy Act 1988 (Cth), including:
- The 13 Australian Privacy Principles contained in Schedule 1 of the Act.
- The Privacy Regulation 2013.
- The Privacy Credit Reporting Code 2014 – Version 1.2.
This Privacy Policy outlines how Macktiles collects, uses, manages, protects, and discloses personal information to meet its legal obligations and maintain transparency in its operations.
2. Important Definitions:
For the purposes of the Privacy Act 1988 (Cth) and this policy:
Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable—whether the information is true or not, and whether the information is recorded in a material form or not.
- Sensitive Information:
- Racial or ethnic origin, political opinions, religious beliefs, memberships, sexual orientation, criminal records, or health/genetic data.
- Other relevant terms as defined in the Privacy Act include “Australian law,” “credit,” “credit provider,” “credit reporting body,” “creditworthiness,” “identifier,” “individual,” “organisation,” and “payment information.”
3. Collection of Personal Information:
Macktiles collects personal information only when necessary for business operations, including:
- Identification details: Full name, address, contact details (email and phone), date of birth, occupation, and driver’s license number.
- Financial information: Bank details, assets, and liabilities for trade account applications.
- Business interactions: Trade references, transaction history, and communications via phone, email, and website visits (cookies and analytics data).
Without this information, Macktiles may not be able to provide certain products or services or fully engage in business activities.
4. Methods of Collection:
Macktiles collects personal information lawfully and fairly, primarily from:
- Direct interactions (e.g., forms, phone, email, store visits).
- Trade referees (for credit applications).
- Financial institutions (with consent).
- Third-party service providers (e.g., payment processors).
- Cookies and website analytics (to monitor website visits and user interactions).sZD
5. Use and Disclosure of Personal Information:
Macktiles only uses or discloses personal information:
- To fulfill business purposes (e.g., processing orders, providing services, marketing, fraud prevention).
- As required by Australian law (e.g., law enforcement, regulatory obligations).
Information may be disclosed to:
- Credit reporting agencies (for credit applications).
- Legal and financial service providers (e.g., accountants, lawyers).
- Business partners and suppliers (with consent).
Macktiles does not sell personal information to third parties.
6. Overseas Disclosure:
Macktiles does not usually disclose personal information outside Australia. However, if overseas disclosure is required, we will:
- Ensure the recipient complies with Australian privacy laws, or
- Obtain explicit consent from the individual, or
- Confirm the disclosure is required or authorised by law.
7. Security and Retention of Personal Information:
Macktiles protects personal information from misuse, loss, and unauthorized access through:
- Secure servers and firewalls.
- Restricted staff access.
- Internal security training.
Personal information is retained only as long as necessary and is securely destroyed or de-identified when no longer required.
8. Direct Marketing Communications:
Macktiles may use personal information for marketing purposes, including:
- Product updates, promotions, and industry news.
- Direct emails or SMS campaigns.
All direct marketing communications include an “opt-out” mechanism, and requests to unsubscribe will be honored promptly.
9. Anonymity and Pseudonymity:
Individuals have the option of not identifying themselves when interacting with Macktiles where lawful and practical. However, some transactions (e.g., purchases, credit applications) may require full identification.
10. Access and Correction of Personal Information:
Individuals may request:
- Access to personal information held by Macktiles.
- Correction of inaccurate, incomplete, or outdated information.
Macktiles will respond within a reasonable timeframe and provide reasons if access or correction is denied.
11. Complaints and Enquiries:
If you have questions about this Privacy Policy or your personal information, please contact us at:
If you believe Macktiles has breached your privacy rights, you may contact:
Privacy Officer – Macktiles
20 Volt Circuit
Dandenong South
Vic 3175
danu@macktiles.com.au
0423 373 442
Complaints will be investigated promptly and fairly, and if unresolved, may be escalated to the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Privacy Policy:
This policy may be updated periodically. The latest version will always be available on our website, with a notice for significant changes.
Macktiles
20 Volt Circuit
Dandenong South
Vic 3175
0423 373 442
danu@macktiles.com.au
